Refund & Returns Policy

At Synergic Online Store, we aim to provide high-quality Ayurvedic skincare products and ensure customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 3–5 days of delivery
• The product is unused, unopened, and in its original packaging
• Proof of damage (photos or videos) is provided

Due to hygiene and safety reasons, opened or used skincare products cannot be returned.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used Ayurvedic skincare products
• Products damaged due to improper handling by the customer
• Items purchased during special sales or clearance offers (if mentioned)

3. Refund Process

Once your return request is approved:

• The product will be inspected by our team
• After verification, a refund will be processed within 7–10 business days
• Refunds will be issued to the original payment method only
• Shipping charges (if any) are non-refundable

4. Replacement Policy

If preferred, eligible damaged or incorrect products may be replaced instead of a refund, subject to availability.

5. Order Cancellation

• Orders can be cancelled before shipment only
• Once the order is shipped, cancellation is not possible
• For cancellation requests, contact us immediately

6. How to Request a Return or Refund

To initiate a return or refund request, please contact us with your order details:

Synergic Online Store
📞 +91-9805777770 / +91-9805300039
📧 synergicaayurveda@myyahoo.com

7. Important Notes

• We reserve the right to approve or reject any return request after inspection
• Refund timelines may vary depending on banking/payment gateway processes
• Customer satisfaction is our priority, and we will try our best to resolve issues quickly